Shipping & Delivery

At SelfSet, we’re dedicated to making sure your order arrives quickly, safely and with care. Below, you will find an overview of our shipping process, estimated timelines, and our commitment to you throughout the entire process.

FREE SHIPPING ELIGIBILITY

Enjoy free shipping on South Africa orders above R750. Orders shipped with Free Shipping will be sent using an economy carrier.

ORDER PROCESSING TIME

Orders are processed shortly after checkout and generally ship within a few hours up to 48 hours of purchase. Bulk orders of 40 or more units require 3 - 4 business days for order processing.

During high-demand periods - such as major sales or holiday seasons - processing times may extend up to 4 business days. We appreciate your patience and understanding during these times.

Providing incorrect or incomplete address details may delay processing by 1 - 2 business days. To avoid any issues, kindly double-check your shipping and billing information before completing your order.

Once your order ships, you’ll receive a confirmation email with your tracking information so you can follow your order closely.

Please allow 24–48 hours for the tracking to update

SHIPPING & DELIVERY

Delivery times depend on your location as some remote places can take a day or 2 longer.

TAXES

SelfSet does not charge VAT for now as we are yet to be registered with SARS but may start charging VAT without notice for all South Africa orders. These collected taxes are mandated by SARS. SelfSet will in no way benefit from this and will directly pay this amount collected to SARS.

ADDRESS ACCURACY & CHANGES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to correct or update your address, please contact us right away at hello@selfset.me. Our team will do their best to accommodate your request; however, we cannot guarantee changes once an order is being processed, as we work to ship orders as quickly as possible.

LOST, DELAYED OR DAMAGED PACKAGES

We partner with trusted carriers, but occasionally issues may arise. If your order is lost, delayed, or arrives damaged, please reach out to us at hello@selfset.me. Our team is ready to help.

FURTHER ASSISTANCE & QUESTIONS

Please feel free to connect with us by emailing us at hello@selfset.me for a quick reply.